- Rude, disrespectful or offensive behaviour, including derogatory remarks and disruptive acts amounting to verbal and emotional abuse.
- Sexually inappropriate comments or behaviour.
- Racist or discriminatory abuse.
- Aggressive and violent behaviour.
- Drug or alcohol use either at our venue or before arrival.
At the UBV Institute of Detailing, we treat everyone who walks through our doors with respect, and we expect the same in return.
General Client Terms & Conditions
We have worked hard for many years to become the leading mobile valeting and detailing company. Our results speak volumes, all we ask in return is that you respect our policies, terms of business and our staff. In return, we will always deliver what we promised!
Urban Valets is a mobile service at your workplace or doorstep. We require a safe place to plug our extension lead in to gain power. Due to insurance purposes, as well as staff and vehicle safety Urban Valets will NOT commence work on any vehicle that is on the main road, heavily used road, or small and tight road. We also cannot work in pay and display car parks.
If your home address or the location you wish for the work to be carried out in has any of the above issues, please contact us first. With 18 years of trade experience, we always have a backup plan and are willing to help.
All secure bookings are deposit-based, and bookings are not confirmed until a deposit has been paid. Deposits are paid direct to UBV LIMITED via bank transfer. Deposits are non-refundable and non-transferable. Deposit amounts differ due to location, package, and/or work needed.
Within 48 hours of booking, Urban Valets will gladly alter your booking to another nominated person, providing the address or location meets all other terms and conditions.
Urban Valets can not control acts of traffic, acts of God or acts of others. If Urban Valets has to cancel or rearrange your booking due to an unfortunate incident, it will be within 14 days of the original booking. If not, a full refund of deposit will be honoured.
If your interior is heavily soiled with mud, pet hair, mould, vomit or blood, additional charges WILL apply. We advise if you have any of the above to send a few select pictures before booking so that we can provide a fair estimate. If not, the price will be negotiated upon the day before any work commences.
Upon every booking you will be asked to read these terms and conditions, with doing so you agree to our terms of business. Any bookings that are made but then affected by any of the above may result in full booking charges being payable. An invoice will be sent to the address and email given which you will of supplied upon booking. Failure to pay will result in legal action being taken. A missed booking is a missed wage, we will not fall victim to a loss in time or pay under any circumstances.
Urban valets will only honour maintenance booked monthly. Anything over a month isn’t maintenance to us.
If you have had a busy month and been off roading, hiking, had a child be sick or an extremely unfortune accident in your car, its not a problem!
Just please contact us and let us know the issue before our agreed meet. As more time on your car we didn’t expect can cause us to be late for our next client, become unreliable and diminish the good and honest name we have built as a business.
Failure to do so will result in added charges.
Refusal to comply with the below will result in appropriate action in accordance to copyright law. Please read Carefully to avoid any mistakes.
ANY guide purchased is for the benefit and use of the individual who has purchased it only, you do not have permission to share, forward ANY parts. No matter how big or small to ANYONE. Team members, friends, employees, followers or any other person no matter what the relation.
You may share on social media for REVIEW PURPOSES ONLY. However please ensure you blur or cover any information that is easy to read.
All words and content is property of URBAN VALETS and are subject to copyright laws. On downloading and reading this guide, you are responsible for keeping all information private and for your own use ONLY.
Any violation of this disclaimer, including information shared on social media, will be responded with appropriate action by copyright infringement.
You do not have permission to share original material on any social media platform or by any other form of communication even when credit is given.
The information in this guide is exclusively for the individual who purchased form Urban Valets direct.